Available for Enterprise and Unlimited editions only (Sending surveys automatically leverages Salesforce's standard workflow rules available only on Enterprise and Unlimited editions) Timba Surveys sends surveys automatically using Salesforce's standard workflow rules for standard objects. In this example, we will use a workflow rule to send a survey to the related contact associated with a case when the case is closed. This feature is flexible enough to send surveys using any standard object with contacts and users as related entities. NOTE: Every time a Survey is created, three email templates are created. One for common collection messages and two others for workflow email alerts (one for contacts and another for users). The email template's name will have the same name as the survey itself and two tags to identify each. Each email template will need to be used with its corresponding Survey when setting up the email alert for the desired workflow rule (step 10). First, ensure the survey is allowing data collection: In the example above, every time a Case is closed a survey is sent to a related contact associated with the Case. This feature is flexible enough to allow any workflow as long as the following two conditions are met: 1- Apply a workflow rule and use the email template for that particular survey 2- The selected object for the workflow rule should have related Contacts or Users If the object is not automatically related to a contact follow the instructions below to add a look-up field and then create a new email template to use with the email alert: If you are using a version previous to 3.71 please click here |
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How To >
Send Surveys Automatically |