The merge field feature displays specific fields within a survey. The fields can be added to the title or the description of a survey when you first create a survey or after the survey is created (as long as it's not yet collecting data). The fields supported are:
NOTE: Case subject, number, and description only work with automated surveys (workflow). Lead and Contact name work with their corresponding collection method or in automated surveys. The fields can be input into the title or description when a new survey is created or when editing an existing survey (with data collection turned 'off' and zero responses). When creating a new survey add the fields here:
When adding the fields after the survey has already been created:
If you are using a version previous to 3.71 please click here. |