I can't uninstall Timba Surveys

Delete and clone features are not working

When the delete and clone features are not working the problem can be solved by deactivating the costume sidebar. The problem occurs because the sidebar works with an older version of JavaScript than the version used by our survey.

The survey invitation gets sent, but the survey URL does not

Open up your email template for that survey [See Use Templates to Send Surveys] and make sure %SURVEY_URL% string is in it. This is the variable needed in order to send the URL in the email.

When testing the email template you'll need to send a test contact/lead/user the invite. If you try to test in the where you edited the survey (outside the app, in Salesforce) you will receive %SURVEY_URL% in place of the specific URL for the survey (this is expected behavior).

When surveys are filled out and submitted by users the rotating image hangs and nothing happens

There are two possible reasons why it's happening:

    -1- The application was not deployed. Follow the steps below to deploy the application:

NEW UI Deploy App

    2- The Visualforce Pages and/or the Apex Controllers may not be public or the site public settings may not be configured properly. Follow the steps below to fix the Visualforce Page and the Apex Controllers:

NEW UI Rotating Swirl When Submit

Can one person fill out a survey multiple times?

Yes, you can configure permission to allow or restrict filling out surveys multiple times:

1) Click on the survey you would like to send




2) Turn on or off the ability to fill out the survey multiple times by the same recipient 

If you are using a version previous to 3.71 please click here

What are the character limits?

Currently, the character limits are as follows:

Question text = 30,000 characters
Sub-question text = 150 characters
Response options = 80 characters

Textbox response = 90 characters
Textarea response = 255 or 32,000 characters (specified in survey creation)

What are the question limits?

Maximum number of questions per page = 30;
Maximum number of grid questions per page = 5;
Maximum number of grid questions per survey = 12;
Maximum number of pages = 10;
Maximum number of options in grids = 5/10 (in rating question type);
Maximum number of options in none grid questions = 10;
Maximum number of sub-questions in a grid = 10

No reports are available for Timba Surveys in the Reporting feature

If you are missing options to create a report with Timba Survey information (see below) follow the steps outlined in the presentation: If you are using a version previous to 3.71 please click here

Is there any way to create an HTML email using the survey template?

It's possible to edit the template through the HTML editor provided in the template. Go to Collect tab for the particular survey and click 'Edit Template'

How do I edit the survey title?

If the survey is not collecting data yet, skip the first two steps--if not, start here...

NEW UI Update Title and Description

I can't see the question labels for pie charts in IE8

To view the question labels in the Analyzer feature in IE8 go to 'Tools' and click on 'Compatibility View'

Surveys emailed to contacts or leads show an error message 'Survey Link is Invalid' or hang when the survey is submitted

If the message "Your survey link is invalid" is shown when a contact or lead clicks on a survey link or the survey hangs when submitted, check the sharing setting for that object is set to at least 'Read Only'.

In case Contacts and/or Accounts or Leads must remain with sharing set to 'Private' follow the workaround below. Another option is to send the invites through the Email collector (instead of Contact or Lead) by exporting their email addresses and then importing the addresses to the collector in a csv file.

I get an error when I try to create a new survey

If you're getting the following errors:

"Error found, to create the email template manually for this survey go to the collect section" or "SyntaxError: SyntaxError"

Create a text email template in the 'Unfiled Public Email Templates' folder.

NEW UI Email Template Error

What is 'WhoId' field?

In Salesforce reports this field means:

1) If the survey is sent through the app UI (Collect tab), the WhoId field is the person who sent the link.

2) If the survey is sent from the 'Send Survey' button, the WhoId field is the owner of the record at the time the survey is submitted by the recipient

3) If the survey is sent as an email alert triggered by a workflow rule, the WhoId field is the owner of the record at the time the survey is submitted by the recipient. NOTE: if the case is owned by a queue, the field will be blank.

Can I use a letterhead template to send the survey invite?

Yes, you can use a letterhead template to send the invite through the app's user interface (Collect tab) or the 'Send' buttons in the Case/Contact/Lead page layout.

NEW UI Letterheads Templates

Error message “An error occurred while trying to send the message, please try again later” when trying to send survey invite.

If you're receving the error message “An error occurred while trying to send the message, please try again later” when trying to send out an email invite from the Collect tab, one of the recipient emails has a Bounced Email flag turned on.

How do I grant other users access to the application?